Services

Complete Customer Service

Complete customer service is only achieved when high quality products are combined with exceptional customer service.

 

Service philosophy

Our philosophy is to employ excellent personnel, invest heavily in training at our overseas principals, use the best quality tools and reference standards to achieve excellence in customer service.

We centralise knowledge and resources in Randburg, undertaking frequent coastal service visits. This approach ensures that the technician servicing your instrument has appropriate knowledge of the equipment he is servicing.

 

 

What calibration services do ALS offer?

  • Force Calibration from 0.5 N to 600 kN,
    • 0.5 N to 160 N by dead weight
    • 100N to 100 kN by traceable reference load cell
    • Displacement from 20 to 2000mm
    • Speed from 1 mm/min to 1000mm/min
  • Gloss
    • 2 to 100 Gloss units (GU)
  • Orange Peel
    • Wa, Wb, Wc, Wd, We, SW, LW and DOI
  • Viscosity / Rheometer
    • Bob/Cup, Cone/Plate, Plate/Plate configurations
    • On-site verification and adjustment of temperature systems
    • Certification of viscosity and density using reference oils

     

What traceability is ensured?

  • Force : Traceable to the national standard, SANAS accredited (Lab No 827)
  • Gloss : There is no international gloss standard. BYK Gardner maintains a statistical analysis of a large number of reference gloss tiles, under ISO 9001 control.
  • Orange Peel : There is no international orange peel standard. BYK-Gardner maintains a statistical analysis of a large number of reference tiles under ISO 9001 control.
  • Viscosity : Oils traceable to DKD (Deutsche Kalibrierdienst)