Support
Total customer satisfaction is only achieved when high quality products are combined with exceptional customer service.
We offer the following valued-added services:
- Technical and Application Support
For any organisation to be successful, after-sales support is crucial to that success. At ALS, we value our customers and put every effort in retaining them. All our technical personnel, both sales and technical support, are trained regularly at supplier's factories to improve their technical knowledge and to keep abreast of the latest technologies in the industry. We also ensure that our technical support personnel have regularly calibrated and quality tools to deliver adequate and factory required services.
Fundamental to any purchase, is to ensure that customers get a return on their investment. This means that users need to maximise their instruments and get the best results possible.
Services include:
- Planned Preventative Maintenance
- Service Level Agreements (bronze, silver and gold packages)
- Application support on customer's samples
For more information, please contact support@advancedlab.co.za
- Training and Seminars
Training has to be practical and relevant. ALS hosts regular training and seminars at their Randburg training facilities covering theoretical and practical aspects of customer's instrumentation. We have also hosted successful workshops together with universities and companies at their facilities.
Some of our regular training includes:
- Introductory, intermediate and advanced theoretical courses
- Practical application workshops
- Software training and analysis
Please watch the events calendar or contact training@advancedlab.co.za for the latest training or seminar schedule.
- Repair, Calibration & Certification
Repair and maintenance of all products is carried out throughout Africa. Quality service engineers will guarantee you quick response and minimum downtimes.
For more information, please contact support@advancedlab.co.za